*How long does the process last from booking to finish?
For most shoots, we recommend calling the studio at least 2 months in advance of your desired session date, but we’re occasionally able to take last-minute sessions if our schedule allows it! For Maternity and Newborn sessions, give us a call when you’re in your second trimester to make sure we are able to set aside time for time-sensitive shoots.
After you book, we’ll either email you your welcome email or send out your welcome package (depending on the session type you booked). Then, we’ll schedule your pre-session consult for about a week before your session. Shoots themselves vary in length, and can be anywhere from 15 minutes to 2 hours long. Your Gallery Premier Appointment (where you view your photos) is scheduled about 2 weeks after your session takes place. After you order, product fulfillment time depends on the type of product ordered- for example, prints and cards arrive within 2 weeks, custom frames 6 weeks, and custom albums 10 weeks.
Do you shoot Events or Weddings?
I currently only take on a limited number of small weddings and events. Please inquire for more information.
When is the best time to schedule a maternity session?
Please request the (online) Maternity and Newborn Session Guide! I have examples of how to decide what time is the right time to book your maternity session! The guide contains great information like outfit suggestions down to what kind of props you should/could bring to help personalize your session! Please note: It is best to schedule your maternity session BEFORE 30 weeks even if we are shooting after 30 weeks! This just helps ensures you get the session date and time that work best for your schedule.
When is the best time to schedule a newborn session?
The absolute best time to capture sleepy, curly newborn portraits is from 3-14 days of life. For my signature Newborn Sessions, give me a call in your second trimester to book! If Baby is born early or has medical issues we can also postpone our session!
When is the best time for baby portraits?
6-9 months is the best age to capture your baby- they’re sitting up, smiling, and can really show off their personality!
When is the best time to schedule holiday sessions?
We love shooting senior sessions outdoors, so we recommend scheduling between April-October before your senior year!
In order to receive products for the holiday season, you should book your session before October 31st. We cannot guarantee products arriving before Christmas for sessions booked after the 31st.
Do you offer mini sessions?
We run an exclusive number of session specials throughout the year that are announced on the Facebook Page and the Blog. Watch those spaces carefully- session specials sometimes sell out within hours! We also offer our Little Star Mini Sessions any time! Learn about them under our Session Types.
Why should I choose Photography by Cat?
We deliver stunning portraiture with an unrivaled customer service experience. Our team of photographers and artists is sought after internationally for their unique artistry and years of experience. It’s as simple as that!
What should I wear/ How should I prepare?
When you schedule a session with us, you’ll also schedule a pre-session consultation to take place at the studio or over the phone. During the consultation, we’ll go over your ideas for the shoot, the best wardrobe to compliment your ideas, what to bring with you, and how to prepare for the shoot.
What other products do you offer?
All of our products are completely custom-designed by our in-house graphic designer. We offer everything from wallets to huge wall displays with multiple frames. For our complete product guide, login to the client lounge, contact the studio, or check out our featured products on the blog.
Do you offer gift cards?
Yes, in any amount. Gift certificates are the perfect gift for someone who has already booked a Heidi Hope session, or for those ready to make a custom portraiture investment. Contact us to arrange shipping or pickup of a gift certificate!
Can you come to my house?
Yes. Any session can be an on-location session at your home for an extra fee. Contact the studio for travel pricing.
Are indoor portraits better?
It depends! Outdoor shoots tend to be more candid and varied, while indoor shoots tend to be more formal. Kids and babies under 3 years old tend to be less distracted when they’re indoors, so it’s easier for us to hold their attention on the camera indoors. Family, senior, maternity, and engagement shoots are all stunning indoors or outdoors. If you are considering a session at your home, light is an important factor. If your home doesn’t have great window light throughout the day, the studio may be a better option.
What should I bring to my ordering appointment?
Shaun makes ordering with HHP easy, and will walk you though the process to create custom products like albums, wall displays, or storyboard canvases. Make sure you’ve reviewed the product guide before you come in, and if you plan to purchase frames or a wall display, measure your walls to see what size is best for you.
What should I expect from my ordering appointment?
Shaun always tells our clients that the ordering appointment is helpful and enjoyable, and it’s true! It’s not a chore. It’s a blast to view your whole gallery up on a big screen, then plan your custom products with Shaun’s help. Clients learn about our rewards program, are able to hold and see each product choice in person, and can utilize Shaun’s expert help with choosing and designing the right products. He takes as much time as needed to answer all of your questions, and makes sure that when you leave, you feel completely confident in your order!
What do I do with my digital files for safe keeping? What about Wall art?
As soon as you receive digital files from us, BACK THEM UP! You can never have too many copies of digital files for safekeeping. Put the original flash drive in a safe place (a fire-proof safe, if you have one). Wall art is sturdy, durable and won’t fade. If it happens to get something on it, most wall art can simply be wiped down with a cloth. Prints and other products are sprayed for protection. We also include comprehensive portrait care information cards with every order to ensure your heirloom quality products can be enjoyed for a lifetime.